Frequently asked questions
How long does order processing take?
Orders are usually processed the same day
How long does delivery take?
Delivery is estimated to take 8–11 business days after order processing. This means your estimated total timeframe is approximately 9–13 business days from placing your order.
Where do you deliver?
We deliver nationwide across South Africa.
Can I return a product?
Returns are accepted when a product is broken or faulty upon receipt. You must request a return within 7 days of receiving your order.
What should I do if my product arrives broken or faulty?
Contact Car Candie as soon as possible after delivery and provide your order details and clear evidence of the fault or damage. Return requests must be made within the 7-day return period.
Can I return an item after 7 days?
Return requests are only valid for 7 days after the order has been received.