Orders
How do I place an order?
Choose your products, add them to your cart, and follow the checkout steps to enter your delivery and payment details.
Can I change or cancel my order?
Please contact us as soon as possible. We’ll do our best to help, but changes might not be possible once an order has been prepared or dispatched.
How will I know my order has been received?
After checkout, you’ll receive an order confirmation using the contact details provided with your order.
Delivery
Where do you deliver?
Available delivery options and costs are shown at checkout after you enter your delivery address.
How can I track my order?
If tracking is available, the details will be sent to you after your order has been dispatched.
Where can I find delivery information?
Please read our Delivery Policy for the latest delivery terms.
Returns
Can I return an item?
Return eligibility depends on the item and its condition. Please review our Returns Policy before requesting a return.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order details and clear photos of the item and packaging so we can assist.
Payments
Which payment methods do you accept?
The payment methods currently available will be displayed securely at checkout.
Are my payment details secure?
Payments are processed through the secure payment options shown at checkout. Car Candie does not receive your full card details.
Products
How do I choose the right product?
Check the product description, images, specifications, and any compatibility information before ordering. If you’re unsure, contact us before placing your order.
How should I care for my purchase?
Follow any care or usage instructions included with the product. Avoid harsh chemicals or unsuitable cleaning methods unless the product description says they are safe.
Still need help?
Please use the contact details shown on our store and include your order number when asking about an existing order.